APPLE MAC Repair Center Frederick Md

APPLE MAC / PC Repair

We offer MacBooks, iMacs, Mac Minis and Mac Pro Desktop computer repair to both home and professional users.

CWP Tech Solutions is Frederick’s original Mac and PC service center. Our Frederick Maryland store was here before the others. We service Apple computers and displays, out of warranty, and perform work on select other Apple (and non-Apple) products as well. .
Here are some things to keep in mind to help speed your repair process along. While none of these are requirements, and not all of these suggestions will apply to every situation, every step you’re able to take to prepare for service will make things go more smoothly.

Before the Repair
Make notes about the problem(s) you’re having. When problems occur, make a note of the time, what you were doing on the computer, and exactly what happened (error messages, odd sounds, crashes, etc.)

Back up your computer if you can. If you are unable to make a backup, CWP tech solutions can usually do so for an additional charge. Many failures and repairs don’t affect the hard drive or your data, but without a backup, you’ll obviously be unable to access your data until the repair is completed.

Optionally, if you’d like your computer’s password to remain confidential, change it (if you can) before bringing it in to us. We will need to know your administrative password for many repairs, so you may want to temporarily change it. Alternately, you can change your password to something new after you’ve received your computer back.

Coming In for the Repair
Stop by CWP Tech Solutions for a free estimate. You never need to make an appointment with us, but we do recommend that you check our store hours and come in at least 30 minutes before we close. Typically, we’ll get you in and out in 15 to 20 minutes. It may take longer on weekday evenings, but in general, this is a good guideline.

If yours is an older or less common computer, bring your power adapter.

Don’t bring your keyboard and mouse. Unless the problem you are experiencing is specifically related to the mouse and/or keyboard, you don’t need to bring those with you.

Consider an upgrade, while you’re at it. If you have been thinking about adding more memory  or a larger hard drive to your computer, or upgrading your operating system, we can often complete upgrades without adding time (and therefore, without adding any labor cost) to the repair..

After the Repair
Your technician will call you as soon as the repair is completed. Your receipt shows the phone number you gave us to call when the repair is completed. Don’t forget to bring your receipt! Though not required, your receipt  helps make the pickup process easier.

It will take anywhere from five to 15 minutes to pick up your repair, process any payments, and bring your machine out to you. Repairs should be picked up within 30 days of repair completion; after 45 days, they are considered abandoned.

If you have any questions or issues about your repair after you’ve picked it up, you’re always welcome to call our service department (in Frederick, md, (301) 662-6219

A repair is a good reminder that computers can and do fail. Take this opportunity to start backing up your data. We’ll be happy to discuss your backup options with you when you pick up your repair.